There cannot be two opinions that Twitter is a fabulous microblogging social site capable of many wonders. Imagine the ease of posting, the capacity to prepare and create lists, finding unique ways to connect with the right audience, tools to build Twitter cards, remarkable chat groups, multiplying your followers, posting six-second videos etc. But to… Continue reading Twitter for Public Relations: Customer Service and Engagement
Tag: Customer Service Management
Reputation Management or Customer Service Management?
Whether you should focus on reputation management or customer service management is indeed a Hobson’s choice as both are two essential components of any business. As there are several review sites like TravelAdvisor, Yelp and Angie’s List, and other major social media sites like Twitter, Facebook, blogs, etc. business houses have a myriad of options… Continue reading Reputation Management or Customer Service Management?